10 Rules of Business Etiquette
1. Time Is Money
Punctuality, respect for others’ time, and effective time management are the foundation of the business world. You can be a charismatic presenter, a great negotiator, or a skilled manager — but if you’re always late or wasting others’ time, you’ll quickly lose respect. In business, punctual people are valued; those who are not rarely build lasting partnerships.
2. Follow the Dress Code
First impressions often come from appearance. A neat business suit, well-groomed hair, and carefully chosen accessories speak volumes about a person’s character and professionalism. Style reflects not only status but also inner discipline. A provocative appearance, on the other hand, signals defiance and rejection of social norms.
3. Your Desk Reflects Your Mind
An orderly workspace means an orderly mind. You don’t need to be a psychologist to understand a person’s work habits — just look at their desk. A clean, organized workspace shows focus and discipline, while chaos often hints at confusion.
4. Clear Speech and Business Writing
Structured, concise, and logical speech is a mark of professionalism. Avoid filler words, unnecessary phrases, and emotional digressions. The ability to express thoughts clearly in conversation naturally extends to writing — helping you craft strong business letters and documents.
5. Respect for Others
Egoism and self-centeredness are toxic in any environment. A successful professional respects the opinions and needs of others — clients, colleagues, and partners alike. Mutual respect is the cornerstone of long-term cooperation.
6. Effective Business Negotiations
Before negotiations, define clear goals, prepare a detailed plan, and choose a convenient time and place. Capture your partner’s attention early, foster a trusting atmosphere, and track the discussion’s progress. End the meeting once the main objective is achieved — don’t drag it out.
7. Business Body Language
Movement at work should be confident and purposeful. A firm handshake, upright posture, calm gestures, and steady eye contact convey competence and reliability. Avoid limp or overly forceful handshakes — moderation is key.
8. The Art of Listening
The rare ability to truly listen can generate millions in business. Every client or partner reveals their needs if you pay attention. Learn to listen carefully, identify problems, and respond with solutions — that’s how deals are made.
9. Telephone Etiquette
Prepare for business calls in advance: note key questions, names, and dates. Keep conversations concise and professional. Personal calls during work hours are acceptable only in urgent cases.
10. Netiquette — Online Communication
Digital communication is just as important as face-to-face interaction. Address messages personally, respond politely, and always include your name and contact information. Professional, respectful online behavior reflects a company’s reputation and your own level of competence.
